There are three main ways to reach jayo7 support:
1. Live Chat: Click the chat icon in the bottom-right corner of the site to connect with a live agent. It's the fastest option — responses typically come within 2–5 minutes. Live Chat is available 24/7, and agents can assist you in Bangla.
2. Email: For complex issues, email us at support@jayo7.app. Attaching screenshots or supporting documents helps speed up the process. We typically respond within 2–12 hours, though more complicated cases may take up to 24 hours.
3. Telegram Channel: jayo7's official Telegram channel is where you'll find the latest offers, maintenance notices, and event updates. For personal account issues, live chat or email is the better option.
Important: No jayo7 representative will ever ask for your password, OTP, or banking PIN. Any such request is a scam attempt.
1. Live Chat: Click the chat icon in the bottom-right corner of the site to connect with a live agent. It's the fastest option — responses typically come within 2–5 minutes. Live Chat is available 24/7, and agents can assist you in Bangla.
2. Email: For complex issues, email us at support@jayo7.app. Attaching screenshots or supporting documents helps speed up the process. We typically respond within 2–12 hours, though more complicated cases may take up to 24 hours.
3. Telegram Channel: jayo7's official Telegram channel is where you'll find the latest offers, maintenance notices, and event updates. For personal account issues, live chat or email is the better option.
Important: No jayo7 representative will ever ask for your password, OTP, or banking PIN. Any such request is a scam attempt.
No, not at all. jayo7's policy strictly limits each person to one account. This isn't just a rule — it's enforced to prevent bonus abuse and to ensure a fair gaming environment for all members.
jayo7's system automatically detects any attempt to create multiple accounts using the same mobile number, device, IP address, or payment method. If detected, all associated accounts will be permanently closed and all balances and bonuses may be forfeited.
If you previously had an account but can no longer access it, contact support directly instead of creating a new one. Your identity can be verified and your old account recovered. Opening a new account will result in the old one being permanently closed.
jayo7's system automatically detects any attempt to create multiple accounts using the same mobile number, device, IP address, or payment method. If detected, all associated accounts will be permanently closed and all balances and bonuses may be forfeited.
If you previously had an account but can no longer access it, contact support directly instead of creating a new one. Your identity can be verified and your old account recovered. Opening a new account will result in the old one being permanently closed.
jayo7 offers two ways to temporarily suspend or permanently close your account:
From Account Settings: After logging in, go to "Account Settings → Responsible Gaming" to find the self-exclusion option. You can choose a 6-month, 1-year, or permanent self-exclusion. A permanent self-exclusion fully deactivates your account — you will no longer be able to log in, and all promotional emails will stop.
Via support: Email support@jayo7.app with the subject line "Account Closure Request". Include your registered mobile number and full name to verify your identity. Requests are typically processed within 24 hours.
Withdraw any existing balance before closing your account. If the account is permanently closed, reclaiming that balance later will require an additional verification process. For more on responsible gaming, on the Responsible Gaming page you will receive.
From Account Settings: After logging in, go to "Account Settings → Responsible Gaming" to find the self-exclusion option. You can choose a 6-month, 1-year, or permanent self-exclusion. A permanent self-exclusion fully deactivates your account — you will no longer be able to log in, and all promotional emails will stop.
Via support: Email support@jayo7.app with the subject line "Account Closure Request". Include your registered mobile number and full name to verify your identity. Requests are typically processed within 24 hours.
Withdraw any existing balance before closing your account. If the account is permanently closed, reclaiming that balance later will require an additional verification process. For more on responsible gaming, on the Responsible Gaming page you will receive.
KYC is not required for regular betting or small withdrawals on jayo7. However, verification becomes mandatory if a single withdrawal is ৳50,000 or more, your total transactions exceed a set threshold, or your account is flagged by the system.
Documents required for KYC:
• National ID (NID) — clear photos of both the front and back
• Passport (accepted as an alternative)
• Selfie — holding your NID
• Proof of payment method ownership (e.g., a screenshot of the bKash app showing your number)
Deposit method: Log in and go to "Account → Identity Verification" to upload your files. JPG, PNG, and PDF formats are accepted, with a maximum file size of 5 MB.
Processing Time: Verification is usually completed within 24–48 hours once all documents are submitted clearly and in full. During busy periods, it may take up to 72 hours. You will receive an email notification once verification is complete.
Documents required for KYC:
• National ID (NID) — clear photos of both the front and back
• Passport (accepted as an alternative)
• Selfie — holding your NID
• Proof of payment method ownership (e.g., a screenshot of the bKash app showing your number)
Deposit method: Log in and go to "Account → Identity Verification" to upload your files. JPG, PNG, and PDF formats are accepted, with a maximum file size of 5 MB.
Processing Time: Verification is usually completed within 24–48 hours once all documents are submitted clearly and in full. During busy periods, it may take up to 72 hours. You will receive an email notification once verification is complete.
jayo7 regularly hosts sports and casino tournaments. Participation is mostly automatic — just place a bet on the designated game or sport and you'll be added to the leaderboard.
How points are calculated:
• Every ৳100 wagered typically earns 1 tournament point (regardless of win or loss)
• Some special tournaments award bonus points based on winning margin or odds
• Only bets with odds of 1.50 or higher count toward points — bets with very low odds are excluded
Prize Distribution: Prizes are credited to top users' accounts within 24–48 hours of the tournament ending. Rewards are typically issued as cash bonuses, free bets, or VIP points.
All active tournaments & real-time leaderboards On the Rewards page Each tournament's specific rules and details are listed there in full.
How points are calculated:
• Every ৳100 wagered typically earns 1 tournament point (regardless of win or loss)
• Some special tournaments award bonus points based on winning margin or odds
• Only bets with odds of 1.50 or higher count toward points — bets with very low odds are excluded
Prize Distribution: Prizes are credited to top users' accounts within 24–48 hours of the tournament ending. Rewards are typically issued as cash bonuses, free bets, or VIP points.
All active tournaments & real-time leaderboards On the Rewards page Each tournament's specific rules and details are listed there in full.
jayo7 offers over 500 slot games, broadly categorized into five types:
1. Classic Slots (3-reel): Classic, straightforward slots with fewer paylines — a great starting point for new players. Bet limits typically range from ৳10–৳500.
2. Video Slots (5 reels or more): The most popular type. Features animations, sound effects, and multiple bonus mechanics. Most video slots include a free spins trigger — typically activated by landing 3 or more scatter symbols.
3. Progressive Jackpot Slots: A portion of every bet goes into the jackpot pool. Hit the jackpot and you could walk away with crores in prizes. These slots generally require a maximum bet to qualify.
4. Megaways Slots: Each spin generates millions of ways to win — giving you a much higher chance of hitting big. This format is quickly gaining popularity among Bangladeshi players.
5. Crash Games & Instant Win: Beyond traditional slots — the multiplier keeps climbing and you choose when to cash out.
Newly Added Slots On the New Games page you will see.
1. Classic Slots (3-reel): Classic, straightforward slots with fewer paylines — a great starting point for new players. Bet limits typically range from ৳10–৳500.
2. Video Slots (5 reels or more): The most popular type. Features animations, sound effects, and multiple bonus mechanics. Most video slots include a free spins trigger — typically activated by landing 3 or more scatter symbols.
3. Progressive Jackpot Slots: A portion of every bet goes into the jackpot pool. Hit the jackpot and you could walk away with crores in prizes. These slots generally require a maximum bet to qualify.
4. Megaways Slots: Each spin generates millions of ways to win — giving you a much higher chance of hitting big. This format is quickly gaining popularity among Bangladeshi players.
5. Crash Games & Instant Win: Beyond traditional slots — the multiplier keeps climbing and you choose when to cash out.
Newly Added Slots On the New Games page you will see.
jayo7 does not charge any processing fee for withdrawals. However, your payment provider (such as bKash or your bank) may apply their own transfer charges — this is outside jayo7's control.
Withdrawal limits (by method):
• bKash / Nagad / Rocket: Minimum ৳300, daily maximum ৳50,000
• Bank Transfer: Minimum ৳1,000, daily maximum ৳2,00,000
• USDT: Minimum 10 USDT, no daily maximum (for KYC-verified accounts)
Processing Time:
• bKash / Nagad / Rocket: 1–4 hours
• Bank Transfer: 1–3 business days
• USDT: 30–60 minutes after network confirmation
When requesting a withdrawal, use the same payment method you used to deposit. Using a different method may require additional verification. For more information on transactions, Financial Transactions Page see.
Withdrawal limits (by method):
• bKash / Nagad / Rocket: Minimum ৳300, daily maximum ৳50,000
• Bank Transfer: Minimum ৳1,000, daily maximum ৳2,00,000
• USDT: Minimum 10 USDT, no daily maximum (for KYC-verified accounts)
Processing Time:
• bKash / Nagad / Rocket: 1–4 hours
• Bank Transfer: 1–3 business days
• USDT: 30–60 minutes after network confirmation
When requesting a withdrawal, use the same payment method you used to deposit. Using a different method may require additional verification. For more information on transactions, Financial Transactions Page see.
